Spent several thousand dollars purchasing this system which is currently not usable because of a cheap and terribly designed heat sensor. I am stuck in tech support purgatory as I have been told to call back every 15 minutes because they are overwhelmed (should tell you something). I am also being questioned if the part is covered under warranty. Should have done better research on the company and the distributor, shame on me.
Sauna came in perfect and was fairly easy to put together with 3 adults. It takes a while to heat up, but once it does it’s great. Only wish was it had wi-fi capability to heat up in advance. Would be great if they offered a wi-fi upgrade you could purchase to add to it.
Other than the long lead time, the whole process from start to finish was outstanding.
The individual who I worked with during the sales process was both informative and creative. Nothing he told me proved to be false, and he set my expectations carefully and accurately.
Waiting for the Lugano to get into stock, was longer than I had hoped, but it was exactly what was told to me at time of purchase.
The sauna arrived to my Pennsylvania home in January. The driver was tremendous, and was able, when I asked him, to move the small pallet up my short driveway and into my garage. Once I figured out that the Lugano Sauna was being transported by freight train rather than tractor trailer, the route from California became understandable.
The pallet and all of its boxes arrived well put together with no visible damage. There was plenty of strapping and shrink wrap. As a removed the cardboard boxes and began to unpack them, I was impressed with all of the packing materials designed to protect the sauna sections. Plenty of thick cardboard and edge and corner proaction too. In fact, for some of the pieces they used plywood to stiffen and protect the contents as well. Excellent!
I am 73 and my wife 67, 1-2 of the sauna’s sections were too heavy for us to move to the basement. Luckily, I was able to engage a friend who was younger and stronger to help. We had some trouble (the front panel with all the glass) carrying the walls from my garage down and around, into the basement location.
I most definitely needed my friend to help set the sauna up. That front panel with all the glass was still quite heavy for us. Don’t under estimate this. However, once I pre-positioned the sections so they were in the correct orientation for placement on the sauna’s floor, the assembly process was VERY quick. I think it took us under 30 mins to place all the walls onto the floor panel and plug in all the electrical connections.
The Sauna has been working perfectly. (I’ve been using it for around 2 weeks).
The only negative about this infrared sauna, is we find the back wall heating elements ‘over heats’ our arms or backs during warm up. The amount of heat coming from the back panels FAR exceeds the heat felt from the sides, floor and lower bench.
Overall, at this point in time, I very much love the sauna, and would definitely purchase one again from Nordica.
One of the best purchases I’ve ever made. Should have done this sooner. I use this nightly and it has greatly improved my sleep, mood, and energy levels. Absolutely recommend
SaunaLife 3-Person Cube-Series Outdoor Home Sauna Kit CL4G
The took care of a reaction to an issue was shipping issue right away.
The sauna works great! Nordica made ordering it and paying a portion of it with HSA funds super easy. Directions for assembling it were very clear, though some parts were a bit bulky and heavy, so I recommend having 2 strong men to put it together. Highly recommend!
My wife and I could not be happier with our new sauna. Installation was very simple. Everything worked the moment we turned it on, there were no hiccups. We got the 8 kW heater for this sauna which is slightly on the larger side, but it heats up very quickly and I would definitely recommend it. I would buy this again in a heartbeat.
We've used the sauna every day since we assembled it.
The build takes 10-15 hours easily, and that was with professional help. The quality is top-notch. The build and instructions are helpful.
And best of all, our 4-year-old is stoked on sauna!
Very helpful and informative sales team. Quality product designed to last. Easy to follow setup instructions.
Also, I don’t mind the cost but when the mailing is the same it no longer fits the price.
Amazing build quality on the CL5G and very easy to put together. Would highly recommend this one to anyone. Plus the wifi controler makes that much better. Thank you to the Nordica team for all there help in this process
Nordica Sauna team has been fantastic to work with throught this process. fast to respond and great customer service. The CL5G is an amazing sauna. A lot of value for the money
Highly recommend Nordica!
Fantastic SaunaLife CL5G
After many different outdoor sauna considerations we chose to go with the four person cube CL5G. Working with John from Nordica Sauna has been a very positive experience as John provided multiple quotes on various sauna and heater combinations. I found Nordica Sauna to have very competitive pricing and John willing to take the time to answer every question asked. The shipping and delivery time of the sauna kit and heater was as stated with tracking and without incident. The sauna build and electrical connection was completed this week and my wife and I are enjoying our new sauna experience.
I did plenty of research before purchasing - from barrel sauna kits at Costco to pre-built saunas that were out of my budget. I believe the Saunalife CL5G is best option to meet a close to authentic Finnish sauna at a reasonable price. The quality is great and the support from Nordica has been fast and helpful. Highly recommend!
and get the larger heater
Super happy with everything from Nordica. Top notch start to finish
Everything went well overall, starting with delivery earlier than projected. But the info re: the hard wiring required was not exacting, need to bring electrician back to complete connection for conventional heater that could have been avoided, extra cost incurred. Panels and hardware to put together were exacting though, so kudos for that!
Eric and John were outstanding in helping me pick the perfect unit and heater. The purchasing process and delivery process was seamless. My husband did build this himself, and there were some issues with the instructions specifically the detailed components of the build and the wiring .
It would be beneficial too many Dyi’r if the heating company HUUM drop had more specific directions specific to this sauna. It took us about a week and a half to build it from start to finish. Looking forward to using the unit.
Purchased a sauna from Eric and John they were great customer service reps. The entire process with Nordica sauna has been incredible. My husband did build this and it took a decent amount of time would recommend that Sona life and the developers of the HUUM drop heater partner together to make instructions more clear there were many things that were quite challenging with the details of the unit and the wiring. Overall, very pleased.
Sauna is built and product is sound and enjoyable over the last two weeks, the process from ordering to receiving was an abundance of trouble.
Starting with the ordering process i was told of cost and yes it would be delivered to my residence ( live on an island with 10 min car ferry). After multiple calls and boarder line harassment was told it would be an additional 1000,00 to deliver to address. Upon threatening to cancel order MGR John contacted me to say yes they could deliver at an additional 250.00 cost and would i be willing to write a additional review if he threw in the water bucket and temp gages maybe even the cleaning product. I said yes go with my order and let’s get it done. Well weeeks later without i had to research and make calls to the independent driver that would deliver sauna, to keep from making this a very long story, sauna delivered and crashed onto my property driveway. Entire crate was dropped from truck.fast forward all parts intact and i transported to site of sauna , overlooking a cliff on the water. Brothers weekend helped with the build. It takes three able bodied men to build. In some cases two to hold walls and one to drill screws.must emphasize it had no clear directions on building process, measurements are also in 7.32 inches ( example). Who does that. Watched many Utube videos to complete construction.
Review would be much worse but I am quite happy with the product.
Lastly build time was every bit of 14 hours non stop with the three of us.
