Returns & Refunds

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at customercare@nordicasauna.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the following address:

__________

Attn: Returns

RMA #

__________

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least thirty (30) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.

EXCEPTIONS

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

Please Note

•        A 25% restocking fee will be charged for all returns.
•        Sale items are FINAL SALE and cannot be returned.
•        Products that are manufactured expressly for your order—those that are custom or built to order—cannot be cancelled or refunded. These items are produced to order or specifically to your specifications. They begin building your unit as soon as you place your purchase. Your warranty will ensure that the product is operational and completely functional. Please email us or give us a call if it is unclear whether your order is custom or built to order. For products that are made-to-order or custom, all sales are final.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

1-877-587-5387

customercare@nordicasauna.com