Warranty
With the Saunum equipment warranty, Saunum guarantees that the product will be free from material and manufacturing defects for a specified period after the date of purchase. In the event of a defect in the device during the warranty period due to the use of low-quality materials or low quality of assembly, the recommended repair partners of Saunum will repair or replace the device or its defective part without charging for labour and spare parts under the conditions below. Saunum reserves the right to decide whether to replace the defective component or replace the device with a new one. Replaced defective product components remain the property of Saunum.
Warranty conditions:
- The warranty is only valid if a completed installation report is submitted with the claim.
- The device has been connected to the power network by a qualified electrician in accordance with the regulations in force.
- The warranty period of the sauna climate device when used in a private sauna is two (2) years.
- The warranty period of the sauna climate device when used in a public sauna is one (1) year.
Shipping & Returns
Cancellations & Refunds
Nordica Sauna prides itself on having one of the best return policies in the industry. Cancel any time before your order has shipped, completely free of charge (exceptions apply, including custom made orders).
Call 1-877-587-5387 or email customercare@nordicasauna.com
When will I know my order has shipped?
As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.
When will my order ship?
If your order is in stock and we process the charges to your credit card, it will ship within five business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at customercare@nordicasauna.com.
No shipping outside the lower 48 States in the USA.
What if my shipment is damaged?
Please inspect the packaging of your item(s) when they arrive. If you notice any damage, you should make note of it when signing for delivery. If your item(s) do arrive damaged please send photos to customercare@nordicasauna.com and we will process an insurance claim on your behalf.
Cancellations (Before order ships)
Nordica Sauna prides itself on having one of the best return policies in the industry. Cancel any time before your order has shipped, completely free of charge (exceptions apply, including custom made orders). Reach agents during business hours at 1-877-587-5387, the chat on our website, or email customercare@nordicasauna.com
Cancellations of customer orders
Custom or made to order products cannot be canceled or refunded as these products are put into production specifically for your order. These units are custom made to your specification or created once you order. Once you place your order they start building your unit. Your warranty will guarantee you a fully functional and operational product. If it is not clear whether your order is custom or made to order, please message or call us.
All sales are final for Custom made and Made-to-order products.
Refunds & Returns
If you need to exchange your product, you may do so. You, as the customer, are responsible for any shipping costs throughout any returns or exchange processes.
Not all orders are available for return once they have shipped. We order products directly from the manufacturer. Therefore, if the manufacturer will not permit us to return a product, we cannot offer you a return. This often varies on a case-by-case basis; please reach out to us if you would like specific information on your brand and/or product.
Due to drastically increasing LTL/freight shipping costs, any outright returns will incur a 25% cancellation fee + return shipping costs. If you are replacing the product with something else, we may be able to help you cover some of the costs depending on the product.
Seller reserves the right to refuse to refund any deposit or payment, or cancel any payment due, and any owing until such time as Seller a) is in receipt of the goods b) has inspected the goods and c) in the Sellers discretion, has found the goods to be free of damage. All refunds will be provided within 5 business days once the product has been returned to the warehouse and inspected for damage.
Shipping Times
We promise to do our best to get your order to you as soon as possible. We provide estimated shipping times on the product pages based upon what our suppliers and freight companies tell us, and those estimated shipping times may change or vary without notice (Due to supply chain issues, the steel mills behind on making metal, the manufacturers delayed because of the mills, the overwhelmingly demand on shipping, factory/warehouse and dock workers and so on).
| Heat Equalizing System |
| Model |
Air 10 |
| Certification/Global Safety Rating |
UL (Underwriters Laboratories) |
| Heat/Steam Equalizer Module |
3-Speeds, Whisper-Quiet Operation |
| Ceiling Hot Air Intake |
17.72" x 4" (450.09 x 101.6 mm) |
| Cool Air Intake Type |
Adjustable Valve, Side-Mounted, 12" (304.8 mm) Off Floor |
| Cool Air Intake Size |
2" x 2.75" (50.8 x 69.85 mm) |
| Blended Air Output |
4.31" x 14.13" (109.47 x 358.90 mm) |
| Himalayan Salt & Aroma Tray Type |
Removable, Slotted |
| Himalayan Salt & Aroma Tray Size |
16.5" x 4.5" (419.1 x 111.76 mm) |
| Sauna Heater System |
| Model |
Air 10 |
| Certification/Global Safety Rating |
UL (Underwriters Laboratories) |
| Heater Body Style |
Solid Steel - Nordic Black |
| Heating Elements |
Incoloy (Stainless Steel) |
| Heating Element Protection (included) |
Air Tunnels, Slotted Stainless Steel, Three |
| Room Size |
247 - 353 (7-10 Cubic Meters) |
| Wattage Rating |
9600 |
| Operating Voltage |
240VAC |
| Phase |
Single |
| Amperage |
40 |
| Weight |
121 lbs (55 kg) |
| Shipping Weight with Stones |
385 lbs (175 kg) |
| Product Depth |
12.41" (315.3 mm) |
| Product Width |
18.31" (465 mm) |
| Product Height (including telescopic air intake) |
88.9 - 94.5" (2258.06-2400.04 mm) |
| Minimum Ceiling Height |
88.9" (2258.06 mm) |
| Stone Capacity |
198 - 231 lbs (90-105kg) |
| Stone Size (sold separately) |
2" - 4" (5-10 cm) |
| Circuit Breaker |
50 Amp |
| Wire Size to Power Unit |
(2) #6 +N + G |
| Wire Size - Power Unit to Elements (Included) |
7-Conductor Cable, #14AWG , 90-Degree C, 5' (152.4 cm) |
| Wire Size - Power Unit to Heat Equalizer (Included) |
5-Conductor Cable, #18AWG, 90-Degree C, 5' (152.4 cm) |
| Room Temperature Sensor |
Pre-Mounted with Integrated Cable (150- Degree C), 9.5' (289.56 cm) |
| Display Panel |
| Model |
AirIQ Wi-Fi |
| Certification/Global Safety Rating |
UL (Underwriters Laboratories) |
| Type |
Digital, Soft-Touch |
| Response |
Tactile with Haptic Feedback Technology |
| Language Selection |
16-Languages |
| Wi-Fi Capability |
Wi-Fi, App-Based Updates & Operation |
| Notifications |
Sauna is Ready, Heater Status, Open Door, and Overheating Protection |
| Safety Features |
Admin, Screen Lock, Door Sensor, and Overheat Protection |
| Color |
Nordic Black |
| Heat Equalizing Control |
3-Speed Adjustability |
| Depth |
.8" (20.32 mm) |
| Width |
3.3" (83.82 mm) |
| Height |
4.1" (104.14 mm) |
| IP Rating |
IP20 |
| Minimum Temperature Setting |
104-Degrees Fahrenheit (40-Celcius) |
| Maximum Temperature Setting |
194-Degrees Fahrenheit (90-Celcius) |
| Duration Timer |
1 - 6 Hours |
| Display Panel Cable (included with heater) |
4-Conductor Cable (150-Degree C), 20AWG, 15' (475.2 cm) |
| Door Sensor & Cable Assembly (included with heater) |
2-Conductor Cable (150-Degree C), 20AWG, 9.83' (299.62 cm) |
| Door Sensor Probe |
1" Long and .24" Diameter (25 x 6 mm) |
| Heat Equalizing System |
| Model |
Air 10 |
| Certification/Global Safety Rating |
UL (Underwriters Laboratories) |
| Heat/Steam Equalizer Module |
3-Speeds, Whisper-Quiet Operation |
| Ceiling Hot Air Intake |
17.72" x 4" (450.09 x 101.6 mm) |
| Cool Air Intake Type |
Adjustable Valve, Side-Mounted, 12" (304.8 mm) Off Floor |
| Cool Air Intake Size |
2" x 2.75" (50.8 x 69.85 mm) |
| Blended Air Output |
4.31" x 14.13" (109.47 x 358.90 mm) |
| Himalayan Salt & Aroma Tray Type |
Removable, Slotted |
| Himalayan Salt & Aroma Tray Size |
16.5" x 4.5" (419.1 x 111.76 mm) |
| Sauna Heater System |
| Model |
Air 10 |
| Certification/Global Safety Rating |
UL (Underwriters Laboratories) |
| Heater Body Style |
Solid Steel - Nordic Black |
| Heating Elements |
Incoloy (Stainless Steel) |
| Heating Element Protection (included) |
Air Tunnels, Slotted Stainless Steel, Three |
| Room Size |
247 - 353 (7-10 Cubic Meters) |
| Wattage Rating |
9600 |
| Operating Voltage |
240VAC |
| Phase |
Single |
| Amperage |
40 |
| Weight |
121 lbs (55 kg) |
| Shipping Weight with Stones |
385 lbs (175 kg) |
| Product Depth |
12.41" (315.3 mm) |
| Product Width |
18.31" (465 mm) |
| Product Height (including telescopic air intake) |
88.9 - 94.5" (2258.06-2400.04 mm) |
| Minimum Ceiling Height |
88.9" (2258.06 mm) |
| Stone Capacity |
198 - 231 lbs (90-105kg) |
| Stone Size (sold separately) |
2" - 4" (5-10 cm) |
| Circuit Breaker |
50 Amp |
| Wire Size to Power Unit |
(2) #6 +N + G |
| Wire Size - Power Unit to Elements (Included) |
7-Conductor Cable, #14AWG , 90-Degree C, 5' (152.4 cm) |
| Wire Size - Power Unit to Heat Equalizer (Included) |
5-Conductor Cable, #18AWG, 90-Degree C, 5' (152.4 cm) |
| Room Temperature Sensor |
Pre-Mounted with Integrated Cable (150- Degree C), 9.5' (289.56 cm) |
| Display Panel |
| Model |
AirIQ Wi-Fi |
| Certification/Global Safety Rating |
UL (Underwriters Laboratories) |
| Type |
Digital, Soft-Touch |
| Response |
Tactile with Haptic Feedback Technology |
| Language Selection |
16-Languages |
| Wi-Fi Capability |
Wi-Fi, App-Based Updates & Operation |
| Notifications |
Sauna is Ready, Heater Status, Open Door, and Overheating Protection |
| Safety Features |
Admin, Screen Lock, Door Sensor, and Overheat Protection |
| Color |
Nordic Black |
| Heat Equalizing Control |
3-Speed Adjustability |
| Depth |
.8" (20.32 mm) |
| Width |
3.3" (83.82 mm) |
| Height |
4.1" (104.14 mm) |
| IP Rating |
IP20 |
| Minimum Temperature Setting |
104-Degrees Fahrenheit (40-Celcius) |
| Maximum Temperature Setting |
194-Degrees Fahrenheit (90-Celcius) |
| Duration Timer |
1 - 6 Hours |
| Display Panel Cable (included with heater) |
4-Conductor Cable (150-Degree C), 20AWG, 15' (475.2 cm) |
| Door Sensor & Cable Assembly (included with heater) |
2-Conductor Cable (150-Degree C), 20AWG, 9.83' (299.62 cm) |
| Door Sensor Probe |
1" Long and .24" Diameter (25 x 6 mm) |
| Heat Equalizing System |
| Model |
Air 10 |
| Certification/Global Safety Rating |
UL (Underwriters Laboratories) |
| Heat/Steam Equalizer Module |
3-Speeds, Whisper-Quiet Operation |
| Ceiling Hot Air Intake |
17.72" x 4" (450.09 x 101.6 mm) |
| Cool Air Intake Type |
Adjustable Valve, Side-Mounted, 12" (304.8 mm) Off Floor |
| Cool Air Intake Size |
2" x 2.75" (50.8 x 69.85 mm) |
| Blended Air Output |
4.31" x 14.13" (109.47 x 358.90 mm) |
| Himalayan Salt & Aroma Tray Type |
Removable, Slotted |
| Himalayan Salt & Aroma Tray Size |
16.5" x 4.5" (419.1 x 111.76 mm) |
| Sauna Heater System |
| Model |
Air 10 |
| Certification/Global Safety Rating |
UL (Underwriters Laboratories) |
| Heater Body Style |
Solid Steel - Nordic Black |
| Heating Elements |
Incoloy (Stainless Steel) |
| Heating Element Protection (included) |
Air Tunnels, Slotted Stainless Steel, Three |
| Room Size |
247 - 353 (7-10 Cubic Meters) |
| Wattage Rating |
9600 |
| Operating Voltage |
240VAC |
| Phase |
Single |
| Amperage |
40 |
| Weight |
121 lbs (55 kg) |
| Shipping Weight with Stones |
385 lbs (175 kg) |
| Product Depth |
12.41" (315.3 mm) |
| Product Width |
18.31" (465 mm) |
| Product Height (including telescopic air intake) |
88.9 - 94.5" (2258.06-2400.04 mm) |
| Minimum Ceiling Height |
88.9" (2258.06 mm) |
| Stone Capacity |
198 - 231 lbs (90-105kg) |
| Stone Size (sold separately) |
2" - 4" (5-10 cm) |
| Circuit Breaker |
50 Amp |
| Wire Size to Power Unit |
(2) #6 +N + G |
| Wire Size - Power Unit to Elements (Included) |
7-Conductor Cable, #14AWG , 90-Degree C, 5' (152.4 cm) |
| Wire Size - Power Unit to Heat Equalizer (Included) |
5-Conductor Cable, #18AWG, 90-Degree C, 5' (152.4 cm) |
| Room Temperature Sensor |
Pre-Mounted with Integrated Cable (150- Degree C), 9.5' (289.56 cm) |
| Display Panel |
| Model |
AirIQ Wi-Fi |
| Certification/Global Safety Rating |
UL (Underwriters Laboratories) |
| Type |
Digital, Soft-Touch |
| Response |
Tactile with Haptic Feedback Technology |
| Language Selection |
16-Languages |
| Wi-Fi Capability |
Wi-Fi, App-Based Updates & Operation |
| Notifications |
Sauna is Ready, Heater Status, Open Door, and Overheating Protection |
| Safety Features |
Admin, Screen Lock, Door Sensor, and Overheat Protection |
| Color |
Nordic Black |
| Heat Equalizing Control |
3-Speed Adjustability |
| Depth |
.8" (20.32 mm) |
| Width |
3.3" (83.82 mm) |
| Height |
4.1" (104.14 mm) |
| IP Rating |
IP20 |
| Minimum Temperature Setting |
104-Degrees Fahrenheit (40-Celcius) |
| Maximum Temperature Setting |
194-Degrees Fahrenheit (90-Celcius) |
| Duration Timer |
1 - 6 Hours |
| Display Panel Cable (included with heater) |
4-Conductor Cable (150-Degree C), 20AWG, 15' (475.2 cm) |
| Door Sensor & Cable Assembly (included with heater) |
2-Conductor Cable (150-Degree C), 20AWG, 9.83' (299.62 cm) |
| Door Sensor Probe |
1" Long and .24" Diameter (25 x 6 mm) |
