Warranty
For more information regarding the warranty and returns for this product, please consult the manual below or contact customer service.
Infinity Warranty
IT-8500 X3 3D/4D Massage Chair
The Infinity IT-8500 X3 3D/4D model combines top-notch quality, advanced technology, and ultimate comfort. Revolutionize your wellness journey with a revitalizing therapeutic massage that can be enjoyed daily from the comfort of your own home. Additionally, feel natural pain relief like never before.
Experience the advanced massage technology of the Infinity IT-8500 X3, providing a deep tissue massage that emulates the sensation of human hands on your neck, back, and shoulders. For unparalleled back pain relief, utilize the innovative Spinal Decompression Stretch with True Inversion or the Weightless Zero Gravity Recline, complete with lumbar heat. And don't forget about your feet! Find relief with the Triple Roller Total Sole Reflexology feature. Additionally, enjoy your favorite music through the chair's Bluetooth®-enabled sound system, and use the Apple® and Android™ app to easily control your massage from your device.
The IT-8500 X3 offers a powerful boost to your daily health routine, providing relief from injuries, stress, and the demands of the workday. With its advanced massage technology, this chair is the ultimate form of home therapy.
3D/4D Back Massage Mechanism:
A 3D/4D back and gluteus massage mimics deep tissue massage of human hands through the use of a 3D/4D mechanism that moves up and down, left and right, in and out (intensity), and also adds a fourth dimension of variable speed on these movements, to create the teel of a human hands
Near Flat Reclining S-Track:
This chair's S-Track rollers mimic the natural curve of your spine, providing a full-body stretch from your neck to your lower back. It holds your hips in place while pulling down on your legs, creating a deep stretch for your back.
Spinal Correction and Decompression Stretch:
Utilizing exceptional chair movements and advanced massage techniques, our Infinity IT-8500 X3 3D/4D Massage Chair provides unparalleled relief by effectively stretching the spine and targeting compressed areas of the body.
Lumbar Heat:
Heating modules located in the lower back of the chair provide a soothing sensation and loosen your muscles to better prepare your body for the
massage.
True Inversion:
This chair reclines beyond the horizontal position, effectively reversing the force of gravity on your back to help with spinal correction.
Waist Twist Therapy:
Engage gentle twisting of the waist to aid in stretching, ultimately promoting a wider range of movement.
Apple & Android App Functionality:
Operate the chair right from your Apple or Android device with a free download of its app-based functionality.
Body Scanning:
Special technology within the hardware and software of the chair allows the chair to pinpoint the user's size and Shape, providing a customized massage specific to them.
Weightless Zero Gravity Recline:
Based on advanced technology created by NASA, the Zero gravity positioning feature of this massage chair raises your feet above your heart, effectively reducing pressure on your spine and promoting better circulation. This innovative design helps decompress the spine and creates a feeling of weightlessness, greatly enhancing the therapeutic experience.
9 Auto Programs:
Nine convenient and easy-to-use automated and choreographed programs with the push of a button.Each program automatically changes massage techniques, intensities, and chair movements to create a complete massage session.
Triple Foot Roller Total Sole Reflexology:
This feature has the broadest coverage of the sole allowed in a massage chair today, utilizing three shiatsu rollers per fool attending to the vital pressure points on the feet linked to other parts of the body.
Premium Bluetooth Speaker:
Immersive speakers located in the headrest connect to a phone or other
Bluetooth device allows you to stream music, guided meditations, ambient soundscapes, and any other form of audio to enhance the mental experience of your massage.
Color Menu-Driven Remote:
Full-color display allows a menu-driven interface for added features over static displays or control panels.
Rhythm Sync Massage:
Massage strokes that marry up to the music being played through the speakers.
40 airbags 64 cells:
The Infinity IT-8500 X3 3D/4D Massage Chair contains a total of 40 airbags and 64 air cells, strategically placed throughout the chair. These airbags and air cells inflate and deflate, delivering a soothing compression experience to the muscles.
Massage Techniques Include:
| Chair Width | 36.00" |
| Chair Weight | 281.60 lbs |
Upright
| Chair Length | 59.00" |
| Chair Height | 46.00" |
| Chair Length | 74.00" |
| Chair Height | 36.00" |
For more information regarding the warranty and returns for this product, please consult the manual below or contact customer service.
Infinity Warranty
SHIPPING
Please Note: All tables other than portables are shipped curbside lift gates with no inside delivery.
All products are shipped to FCA New Freedom PA and are the property and responsibility of the purchaser once given to the carrier.
All claims for damages are the responsibility of the purchaser to file with the freight carrier.
Portable Massage Tables:
Free shipping is offered on select portable massage tables (as noted on the individual product pages) when ordered online only.
Cancellations & Refunds
Nordica Sauna prides itself on having one of the best return policies in the industry. Cancel any time before your order has shipped, completely free of charge (exceptions apply, including custom-made orders).
Call 1-877-587-5387 or email customercare@nordicasauna.com
When will I know my order has shipped?
As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.
When will my order ship?
If your order is in stock and we process the charges to your credit card, it will ship within five business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at customercare@nordicasauna.com.
No shipping outside the lower 48 States in the USA.
What if my shipment is damaged?
Please inspect the packaging of your item(s) when they arrive. If you notice any damage, you should make a note of it when signing for delivery. If your item(s) do arrive damaged please send photos to customercare@nordicasauna.com and we will process an insurance claim on your behalf.
Cancellations (Before order ships)
Nordica Sauna prides itself on having one of the best return policies in the industry. Cancel any time before your order has shipped, completely free of charge (exceptions apply, including custom-made orders). Reach agents during business hours at 1-877-587-5387, chat on our website, or email customercare@nordicasauna.com
Cancellations of customer orders
Custom or made-to-order products cannot be canceled or refunded as these products are put into production specifically for your order. These units are custom-made to your specifications or created once you order. Once you place your order they start building your unit. Your warranty will guarantee you a fully functional and operational product. If it is unclear whether your order is custom or made to order, please message or call us.
All sales are final for Custom made and Made-to-order products.
Refunds & Returns
If you need to exchange your product, you may do so. You, as the customer, are responsible for any shipping costs throughout any returns or exchange processes.
Not all orders are available for return once they have shipped. We order products directly from the manufacturer. Therefore, if the manufacturer does not permit us to return a product, we cannot offer you a return. This often varies on a case-by-case basis; please reach out to us if you would like specific information on your brand and/or product.
Due to drastically increasing LTL/freight shipping costs, any outright returns will incur a 25% cancellation fee + return shipping costs. If you are replacing the product with something else, we may be able to help you cover some of the costs depending on the product.
Seller reserves the right to refuse to refund any deposit or payment or cancel any payment due, and any owing until Seller a) receives the goods b) has inspected the goods and c) in the Seller's discretion, has found the goods to be free of damage. All refunds will be provided within 5 business days once the product has been returned to the warehouse and inspected for damage.
We promise to do our best to get your order to you as soon as possible. We provide estimated shipping times on the product pages based upon what our suppliers and freight companies tell us, and those estimated shipping times may change or vary without notice (Due to supply chain issues, the steel mills behind on making metal, the manufacturers delayed because of the mills, the overwhelming demand on shipping, factory/warehouse and dock workers and so on).
| Pre & Post Purchase Support |
We’re here for you every step of the way |
Unreliable support |
| Lowest Prices Guaranteed |
Best prices online guaranteed |
Higher prices and hidden fees |
| Priority Product Availability |
You won’t get it faster anywhere |
Non-priority lead times |
| Trusted By Professional Athletes |
Pro athletes endorse Nordica Sauna |
Not backed by professionals |
| North American Sauna Society |
Official NASS Member |
No support network |
I tried the Harvia M3 woodstove only once -- It seems like a good woodstove -- the sheet metal on the outside buckled a little bit after starting the first fire but did not impact the performance -- when I get the sauna built I will give an update
So far, I’ve received my gas heaters, but no saunas yet to try and review something that’s sitting on the shop on my floor and I haven’t used would be kind of silly. I’ll let you know when I receive my saunas and so I can install them.
Everything was easy: the initial interaction, the order, the shipping and the assembly. It is a very attractive little unit and works great.
Just completed the sauna build and the stove is great; it heats up the 7x7 room quickly. Very appealing design visually and was easy to install. I like the nice size window to watch the fire while sweating away. Delivery to my rural location was easy and well communicated. Definitely happy with the purchase!
I have tried and tried and it gives me error 7,1,0 and I cannot control de sauna via WiFi on the app…
Sorry guys. I love the sauna. But this is NOT the right heater for this sauna. The controls are inaccessible while the heater is on. I’ve been working with the manufacturer on a replacement.
Steve, really sorry to hear you didn't enjoy the KIP 6kW with your SaunaLife 3-Person Cube. This heater is the recommended standard for this sauna so we will definitely share your feedback with the manufacturer. Glad you love the Sauna though, we appreciate you working with us! We would be happy to assist you further if needed, you can reach us anytime at 1-877-587-5387.
Best online shopping experience yet. Can’t say enough how pleased I am with my purchase and glad I chose Nordica Sauna. I ordered the Auroom Mira L with all the accessories to complete the project. Eric was extremely helpful and patient while answering all of my questions and even reached out to the manufacturer to confirm on a couple of them. Eric and Maja continued to check in after the delivery, during assembly and even after the final assembly to make sure things were good. Highly recommend.
We had a very good experience with Nordica Sauna sales person Eric. Over a period of several months I called him many times to make sure I understood what I was getting to help me figure out what the best sauna for us, and to assure me that if there was a problem he would help us. There was no problem. Everything went perfectly. We are very happy we give Erica 10 and we give the Sauna Finnmark hybrid F-D 4 a 10 as well we could not be happier. We were so worried we would buy the wrong one and now we know that we chose the correct sauna for us. We wanted to Sauna to get really hot and this one does the job. The wood is super good quality smells so good and brand new! Everything works correctly.
It was delivered on time, and it wasn’t too difficult to put together. I do recommend however getting the wires through the top before you try to put it on set it on a box and then take the top panel off and then stick the wires to their appropriate holes so when you put it on the top, you can connect them properly to the ones coming out of the sauna box makes it easier this way when you put it on. Anyhow please send a note if you’d like advice.
Thank you Eric for helping us purchase this most wonderful health benefit. And I would say that the Sauna kills inflammation, and anything growing in you.
This Sauna would help anyone suffering from health problems. I lost 15 pounds in two months without even trying. I wasn’t even dieting I think I lost inflammation. I feel better and healthier since starting using it. We love our Sauna.
I was a little unnerved when the shippers placed a very heavy crate in my driveway during a thunderstorm and drove away. I called Nordic and they told me that although they could not take responsibility for the shippers' behavior, they would take responsibility if there was any damage. I released the straps holding the boxes together and found that everything was very well packed and easy to manage peice by peice with a helper. Assembly was extremely easy! I took one look at the intructions and the order pieces were put together and the rest was obvious. The whole unit was assembled in an hour and when I turned it on, it worked perfectly! I was impressed with the sound from the speakers when I connected my smartphone to the system. All in all, I'm very happy and recommend this company and this product with confidence.
I recently received the body brush, the
Laddle and the beautiful timer. All very good quality! The package has been delivered on time and Maja informed beforehand via text messages that the order is on its way. As usual very good services and great communication. Thanks!
It is as beautiful as the picture high-quality and just so nice. We have gotten so many compliments.
Eric was our rep ordering this item and they worked perfect! Eric was great handling our order.
Still in the box. Building next week!
Yes, I am delighted with my Nordica sauna and find it comfortable and efficient. I only wish I could increase the temperature so I could bring up a sweat.
Golden Designs Maxxus 4-Person FAR Infrared Sauna - Low EMF | MX-K406-01
Received the pallet and all looked okay, except 2 boards were extremely bowed which shortened the length just enough so they do not fit into each side of the grooves. The barrel remains unfinished because I cant place them into a V because it's absurd the amount of warping wont let them meet and sit into the grooves. Smells great.
Bought this on a whim, best spontaneous decision ever made. My boyfriend and I love ending our day with a workout and sauna session. Our sleeping has improved and our overall mood has improved.
We have had our FD2 for a few weeks now and love it. The health benefits alone are worth the investment.
Great service from Nordica Sauna from answering many questions by providing detailed articles and information.
Happy customers!
I am very satisfied
Good customer service and pricing. When my rep didn't know the answer he followed up with someone who did.
No support - cant get in touch with someone that even knows the size of pipe I bought so I can get an extension peice.
Effective and reliable
